Terms of use

1. About Supportville

Supportville is an online community and directory where NDIS providers publish profiles and updates, and where participants, families, carers, support coordinators and others can find providers and contact them. We are not part of the National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission, and we don’t provide disability supports.

Supportville is run by Supportville Pty Ltd (ACN 703 868 731, ABN 85 703 868 731). “We” and “us” in these terms means Supportville Pty Ltd.

2. Using the site to find support

• Searching, viewing profiles and sending enquiries or referrals is free.
• Provider information is supplied by providers. We don’t vet providers or guarantee the accuracy of profiles, availability or credentials. A “verified” registration badge only means we checked the NDIS Commission’s public register on the date shown.
• Listing a support does not mean it will be funded in your NDIS plan.
• Only submit information about another person if you have their permission or authority to do so.

3. Provider accounts and subscriptions

• You must provide accurate information, including your NDIS registration status, and keep it up to date.
• The standard subscription is $29.99 a month, billed monthly in advance in Australian dollars through Stripe. You can cancel at any time; access continues until the end of the paid period. We don’t offer refunds for partial months except where required by the Australian Consumer Law.
• If a payment fails, your profile remains visible during a grace period, after which it is hidden until payment is made.
• We may change the standard price with at least 30 days’ notice.
• We aren’t registered for GST, so no GST is included in or added to our prices. If we register for GST, GST may be added to the price of your subscription (including a founding price), and we’ll tell you at least 30 days before it is.

3a. Founding offer

• The first 100 providers to claim a founding spot get 3 months free, then pay $19.99 a month for as long as their subscription continues without a break. One founding spot per organisation. We may limit the offer to providers in a particular area, and will say so on the pricing page.
• A card is needed to claim a spot. Nothing is charged during the free months. When they end, your subscription continues automatically at $19.99 a month unless you cancel before then. We’ll email you before the first payment.
• To keep your spot during the free months, post at least one update every 30 days. If you don’t, we’ll email a reminder, and if no update is posted within 7 days after that, your spot is released: your free subscription ends straight away, nothing is charged, and your profile is hidden (not deleted). You can subscribe again at the standard price.
• If you cancel, or your subscription ends for any other reason, the founding price can’t be reclaimed later.

4. Content rules

Providers must not post content that is false or misleading, discriminatory, harassing, sexually explicit or unlawful, or that infringes someone else’s rights. You must have consent from every identifiable person in photos and videos, and take particular care with images of people with disability and children. Don’t publish participants’ personal or health information.

4a. Fair use

Your subscription includes everything on Supportville, used fairly. To keep the site fast and easy to read for everyone, there are limits that genuine use won’t reach: a provider can keep up to 300 files (photos, logo and cover), and post up to a set number of updates each day. Videos are added as YouTube or Vimeo links. We may change these limits, and we may limit or suspend accounts that misuse the site, for example by posting repetitive or automated content.

5. Enquiries and referrals

Providers must handle enquiry and referral information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Code of Conduct, and use it only to respond to the person who contacted them.

5a. Jobs board

The jobs board is a noticeboard. Supportville is not the employer, a recruiter or a labour-hire business, doesn’t check applicants or job ads in detail, and isn’t part of any hiring decision. Providers who post a job must: advertise only genuine roles with their own organisation; follow Australian employment, workplace and anti-discrimination law (including the Fair Work Act 2009 and federal and state anti-discrimination laws); never ask applicants to pay money or hand over identity documents to apply; check NDIS Worker Screening and other clearances themselves before anyone starts work; and use applicants’ details only for that job, in line with the Privacy Act. Applicants should never pay to apply for a job and can report a suspicious ad from the job page.

6. Moderation and suspension

We may remove content (including job ads), suspend or close accounts that breach these terms, and act on reports. Where appropriate we will tell you why.

7. Liability

To the extent permitted by law, we are not liable for services provided by providers or for decisions made based on information on the site. Nothing in these terms excludes rights you have under the Australian Consumer Law.

8. Contact

Questions? Email hello@supportville.com.au or see Help.

Supportville Pty Ltd, ACN 703 868 731, ABN 85 703 868 731.